Q: How long does shipping take?
A: We offer free worldwide shipping with an estimated delivery time of 7 to 12 days from the date of purchase. Please note that delivery times may vary based on your location and any unforeseen circumstances.
Q: Do you ship internationally?
A: Yes, we offer free shipping worldwide to ensure our customers from all corners of the globe can enjoy our clothing collections.
Q: What is your return policy?
A: We have a hassle-free 14-day return policy. If for any reason you’re not completely satisfied with your purchase, you can return the item within 14 days of receiving it for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier’s website.
Q: Are there any additional charges for international orders?
A: We offer free shipping worldwide, so there are no additional charges for international orders. However, please note that customs duties or taxes.
Q: Can I cancel or modify my order after it’s been placed?
A: We aim to process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact our customer support team as soon as possible (24h). Once an order has been shipped, it cannot be canceled or modified.
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Klarna, iDeal and other secure payment gateways.
Q: Do you offer wholesale or bulk ordering options?
A: Yes, we have wholesale and bulk ordering options available. For inquiries regarding wholesale purchases, please reach out to our wholesale department through the contact information provided on our website.
Q: What if an item I want is out of stock?
A: If an item you’re interested in is currently unavailable, fret not! Contact us directly, and our team will search our warehouses for any surplus stock. We’ll do our best to locate the item or recommend similar options that might suit your preferences.