Theoutsideside (“we” and “us”) is the operator of (https://theoutsideside.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
At Theoutsideside, we are happy to accept returns due to a change of mind, provided the following conditions are met:
- A return request is submitted to us by contacting theoutsideside@gmail.com or info@theoutsideside.com within 14 days of receiving the item.
- The item is returned in its original packaging, unused, and in resalable condition.
Return Process:
- Customers are responsible for arranging and covering the cost of return shipping.
- Once we receive and approve the returned item, a refund will be issued in the form of store credit for a future purchase. You will be notified via email once the process is complete.
Important Deadlines:
Items must be sent back within 30 days of approval.
After submitting a return request and receiving a response from our team, customers have 10 days to confirm their intention to proceed.
3.1 Warranty Returns
Theoutsideside will happily honor any valid warranty claims, provided a claim is submitted within 14 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Theoutsideside to process your warranty claim within 10 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4.Transit time Internationally
Generally, orders shipped internationally are in transit for 8 – 12 days . Depending the country
4.1 Dispatch Time
Orders are usually dispatched in 24-48h since the payment of order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. contact theoutsideside@gmail.com for more information about your order.
4.3 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.1 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.1 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at theoutsideside@gmail.com